Returns & Exchanges

At Oasis Snacks, we strive for complete satisfaction with every bite; however, due to the perishable nature of our food products, returns are generally restricted to items that arrive damaged or incorrect. Please contact our support team within 7 days of delivery to initiate a claim for a refund or replacement.

1

Inspect Your Order

Upon delivery, carefully check your package for any signs of damage, missing items, or incorrect snacks before opening the individual product seals.

2

Contact Support

Email our customer service team with your order number and clear photographs of the damaged or incorrect items to verify your claim.

3

Receive Authorization

Our team will review your request within 48 hours and provide a Return Merchandise Authorization (RMA) or confirm your eligibility for a direct refund.

4

Resolution Process

Once approved, we will either issue a full refund to your original payment method or ship out a fresh replacement at no additional cost to you.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing